Last updated: 22 May 2026
Welcome to My Secret Drawer.
This website, located at https://mysecretdrawer.com.au/, is operated by Now 4 Group T/A My Secret Drawer (“My Secret Drawer”, “we”, “us”, or “our”).
By accessing, browsing, creating an account, placing an order, submitting content, or otherwise using this website, you agree to be bound by these Terms of Use. If you do not agree with these Terms, please do not use this website.
These Terms apply to all visitors, customers, account holders, and users of this website.
1. About This Website
My Secret Drawer is an Australian online store selling lingerie, intimate apparel, sleepwear, robes, accessories, and related products.
This website is intended for customers in Australia only. We currently sell and ship products from this website to Australian addresses only.
Some product images, promotional images, descriptions, or other website content may include adult-oriented lingerie photography. For that reason, this website is intended only for people aged 18 years or over.
By using this website, you confirm that you are at least 18 years of age.
2. Changes to These Terms
We may update these Terms of Use from time to time without prior notice.
Any changes will take effect when posted on this website. Your continued use of the website after changes are posted means you accept the updated Terms.
3. Website Content
All content on this website, including text, photographs, product descriptions, graphics, logos, branding, page layouts, icons, videos, downloadable materials, and other materials, is owned by or licensed to My Secret Drawer unless otherwise stated.
You may view and use this website for your own personal and non-commercial purposes only.
You must not, without our prior written permission:
- copy, reproduce, republish, upload, post, transmit, distribute, sell, or exploit any website content;
- modify or create derivative works from our content;
- use our product images, branding, or descriptions on another website, marketplace, social media account, advertisement, or commercial project;
- scrape, harvest, extract, or reuse website content, product data, customer data, pricing, images, or reviews;
- use our name, logo, branding, or trade dress in a way that may mislead customers or suggest an association with us.
4. Product Information
We do our best to display accurate product information, including descriptions, pricing, sizing, colours, materials, and availability.
However, we cannot guarantee that all product descriptions, colours, images, measurements, stock levels, prices, or other details will always be completely accurate, current, or error-free.
Colours may appear differently depending on your screen, device settings, lighting, and photography.
Sizing may vary between styles, fabrics, manufacturers, and garment types. Size guides are provided to help customers choose carefully, but they are guides only.
If we discover an error in a product listing, price, promotion, stock status, or order, we may correct the error and, where appropriate, contact you before processing the order.
5. Prices and Payment
All prices shown on this website are in Australian dollars unless otherwise stated.
Prices may change at any time without notice.
We reserve the right to correct pricing errors, cancel orders affected by pricing errors, or refuse orders where a price has been displayed incorrectly.
Payment must be received in full before an order is processed and dispatched.
We may use third-party payment providers to process payments securely. We do not control those providers’ systems and are not responsible for delays, outages, declined payments, or other issues caused by third-party payment services.
6. Orders
When you place an order through this website, you are making an offer to purchase the selected products on these Terms.
We may accept or reject an order at our discretion, including where:
- a product is out of stock;
- payment is not authorised;
- there is an error in pricing, description, or availability;
- we suspect fraud, misuse, or unauthorised activity;
- delivery details are incomplete or incorrect;
- the order appears to breach these Terms.
Once an order is accepted, we will send an order confirmation to the email address you provided.
An order confirmation does not guarantee that every item will be available. If an item becomes unavailable after your order is placed, we will contact you and may offer a refund, replacement, store credit, or alternative item, depending on the circumstances.
7. Shipping and Delivery
This website currently ships to Australian addresses only.
Delivery times shown on the website are estimates only. While we aim to dispatch orders promptly, we are not responsible for delays caused by postal carriers, couriers, weather events, public holidays, incorrect delivery information, high-volume periods, or other events outside our reasonable control.
You are responsible for providing accurate delivery details. If an order is delayed, lost, returned, or delivered incorrectly because you provided incorrect or incomplete information, we may require you to pay any additional postage or handling costs before the order is resent.
Risk in the products passes to you once the products are delivered to the delivery address you provided.
8. Returns, Exchanges, and Refunds
Because we sell lingerie and intimate apparel, we take hygiene seriously.
Subject to your rights under the Australian Consumer Law, we may refuse returns or exchanges for products that are intimate, worn close to the body, opened, worn, washed, damaged, marked, scented, altered, or not in original saleable condition.
For hygiene reasons, change-of-mind returns may not be accepted for certain products, including but not limited to briefs, bodysuits, hosiery, intimate apparel, and other close-contact items, unless required by law.
This does not limit your rights under the Australian Consumer Law.
You may be entitled to a remedy if a product:
- is faulty;
- is not of acceptable quality;
- does not match its description;
- is not fit for a disclosed purpose;
- is incorrectly supplied;
- otherwise fails to meet a consumer guarantee under Australian Consumer Law.
Depending on the circumstances, a remedy may include repair, replacement, refund, or another remedy required by law.
To request a return, exchange, or refund, please contact us within a reasonable time and provide your order details, reason for the request, and photographs if relevant.
We may ask you to return the product for inspection before a remedy is confirmed.
9. Promotions, Discounts, and Gift Cards
From time to time, we may offer promotions, discount codes, sales, bundles, or special offers.
Promotions may be subject to additional terms, including expiry dates, minimum spends, excluded products, one-use limits, or other conditions.
Discount codes cannot be applied retrospectively to previous orders unless we expressly agree.
We may amend, suspend, or withdraw promotions at any time, subject to applicable law.
10. Customer Accounts
You may be able to create a customer account on this website.
You are responsible for:
- keeping your login details secure;
- ensuring your account information is accurate and current;
- all activity that occurs under your account;
- notifying us promptly if you suspect unauthorised access.
You must not create an account using false, misleading, offensive, or unauthorised information.
We may suspend, restrict, or close accounts if we reasonably believe the account has been used fraudulently, unlawfully, abusively, or in breach of these Terms.
11. Reviews, Comments, and User Content
This website may allow users to post reviews, comments, ratings, feedback, questions, images, or other content.
By submitting content to this website, you confirm that:
- the content is your own or you have permission to submit it;
- the content is accurate and not misleading;
- the content does not infringe another person’s rights;
- the content is not defamatory, abusive, obscene, discriminatory, unlawful, spam, or harmful;
- the content does not contain viruses, malware, promotional spam, or unauthorised advertising.
You grant My Secret Drawer a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit, publish, display, and distribute submitted content for website, marketing, customer service, and promotional purposes.
We may moderate, edit, refuse, or remove user content at our discretion.
We are not responsible for user-generated content posted by customers or other users.
12. Adult-Oriented Content and Responsible Use
Some website content may include lingerie, models wearing lingerie, suggestive poses, or other adult-oriented imagery.
By using this website, you confirm that:
- you are 18 years or older;
- you are legally permitted to view this type of content in your location;
- you will not show, distribute, or make this content available to minors;
- you will not use our images or content for unlawful, exploitative, misleading, defamatory, or unauthorised purposes.
We reserve the right to restrict access, remove content, or take other action if we believe the website is being misused.
13. Prohibited Use
You must not use this website for any unlawful, harmful, abusive, fraudulent, or unauthorised purpose.
You must not:
- interfere with or disrupt the website, server, security systems, or connected networks;
- attempt to gain unauthorised access to the website, customer accounts, payment systems, databases, or administrative areas;
- upload or transmit viruses, malware, spyware, bots, scripts, or harmful code;
- scrape, crawl, harvest, or extract website data without permission;
- impersonate another person or business;
- use the website to send spam, unsolicited messages, or deceptive communications;
- post or submit offensive, defamatory, obscene, abusive, discriminatory, or unlawful content;
- infringe our intellectual property rights or the rights of others;
- use this website in a way that may damage our reputation, brand, business, or customers.
We may block, suspend, or terminate access to the website if we believe these Terms have been breached.
14. External Links
This website may contain links to third-party websites, platforms, payment providers, delivery providers, social media pages, or other external services.
External links are provided for convenience only.
We do not control and are not responsible for the content, policies, security, accuracy, availability, or practices of third-party websites or services.
A link to another website does not mean we endorse that website, business, product, or service.
15. Linking to This Website
You may link to this website in a fair and lawful way, provided the link does not damage our reputation, mislead customers, suggest false endorsement, or frame our website in a way that misrepresents our business.
We reserve the right to request removal of any link to this website.
You must not link to this website from any website or platform that contains unlawful, abusive, misleading, defamatory, obscene, exploitative, or harmful content.
16. Privacy
Your use of this website is also subject to our Privacy Policy.
By using this website, creating an account, placing an order, or submitting information, you agree that we may collect, use, store, and handle your personal information in accordance with our Privacy Policy and applicable privacy laws.
You are responsible for ensuring that any information you provide is accurate and current.
17. Website Availability and Security
We aim to keep this website available and secure, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or free from viruses or harmful code.
We may suspend, restrict, update, modify, or discontinue all or part of the website at any time.
You are responsible for using appropriate security software, browser protections, and device safeguards when accessing the website.
18. Limitation of Liability
To the maximum extent permitted by law, My Secret Drawer excludes all warranties, representations, guarantees, and conditions that are not expressly stated in these Terms or required by law.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot lawfully be excluded under the Australian Consumer Law or any other applicable law.
To the extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or economic loss arising from your use of this website, reliance on website content, inability to access the website, third-party services, delivery delays, or use of products purchased through the website.
Where liability cannot be excluded but can be limited, our liability is limited, at our option and to the extent permitted by law, to:
- replacing the goods;
- supplying equivalent goods;
- repairing the goods;
- paying the cost of replacing or repairing the goods;
- refunding the purchase price.
19. Indemnity
You agree to indemnify My Secret Drawer, its owners, employees, contractors, agents, and related entities from and against any loss, damage, claim, cost, expense, or liability arising from:
- your breach of these Terms;
- your misuse of the website;
- your submitted content;
- your infringement of another person’s rights;
- your unlawful, fraudulent, or negligent conduct.
20. Termination or Restriction of Access
We may suspend, restrict, or terminate your access to this website, your account, or any website feature at any time if we reasonably believe you have breached these Terms or misused the website.
We may also remove or refuse user content, cancel orders, or take other reasonable action to protect our website, customers, business, or legal rights.
21. Governing Law and Jurisdiction
These Terms are governed by the laws of Queensland, Australia.
Your use of this website and any dispute arising from your use of this website, your account, or purchases made through this website are subject to the laws of Queensland, Australia.
You agree to submit to the jurisdiction of the courts of Queensland, Australia.
22. Contact Us
If you have any questions about these Terms, your order, returns, or use of this website, please contact us using the contact details provided on https://mysecretdrawer.com.au/.
Business name: Now 4 Group T/A My Secret Drawer ABN: 18 102 705 940
Website: https://mysecretdrawer.com.au/
Location: Queensland, Australia